Customer Journey|Triggered

Birthdays on the Brain!

What with how next week, Maddox turns 5, and the following week will mark the birthday of our 5th child, I have birthday stuff on the brain. This week’s Learnin’ Thursday is dedicated to some birthday best practice so that you can surprise, delight, and convert your subscribers by celebrating this key milestone! First thing’s

Welcome and Onboarding

Welcome email 101: make a great first impression

Pre-pandemic, I had the opportunity to speak on a Digital Marketing panel for our local Chamber of Commerce Annual Business Summit. I shared a 1-hour slot with two other digital marketing professionals, so we each had less than 15 minutes to present content that we felt would help the attendees succeed in their digital marketing

Email Marketing Best Practice

Holiday Marketing Don’ts to Avoid

I haven’t been shy here on this blog with my feelings about holiday marketing emails: I love them when done well, when the campaign connects the customer and the business in a unique and meaningful way. But every once in a while, a holiday marketing email campaign hits my inbox that crosses the line. I

Email Marketing Best Practice

Best of Holiday Email Campaigns 2018

As we close out 2018, I wanted to take some time to put the spotlight on winning email campaigns I’ve seen over the past year. Today, we’ll put the spotlight on the best holiday email campaigns! Bear in mind that the year isn’t over yet, and there are probably even more coming down the pipe.