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Erica Walter

Erica Walter

Email Marketing + Strategy + Customer Experience

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Posts tagged:

customer journey

Marketing Automation|Triggered

Email Automation 4-Part System: Track + Stack

July 24, 2018

In today’s installment of this 4-part series, I’m going to shine a little light on the importance of keeping an inventory of your marketing automation programs, along with the data that they impact and are impacted by. I call it: Because, rhyming. In my 10+ years working in the email marketing industry, I have worked

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Customer Journey|Marketing Automation

Email Automation Management 4-Part System: Start with a Data Dictionary

July 19, 2018

I received some really great feedback from last week’s post on Email Automation Gone Wrong, encouraging me to dive deeper into each of the recommended steps to ensure you don’t fall victim to some of the examples I shared. In response, I’ll spend the next week or so diving into each element of my 4-part

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Customer Journey|Marketing Automation

In the people business, serving…

June 4, 2018

My sophomore year of college, I got hired as a barista at Starbucks Coffee Company. Day one on the job, I was told: We are in the people business, serving coffee – and not the other way around. Everyday when I showed up for work, I was there to create connections with the customers –

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Customer Journey|Marketing Automation

It begins…

April 6, 2018

My mission is to humanize marketing automation. Let’s do this, people.

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About E:

Mom. Wife. Storyteller. Email Marketing Maven & Customer Experience Advocate.

Tune in to the Work Hard, Mom Harder podcast (here or wherever you get your podcasts)